Table Of Contents

Refunds and Returned Payments

  1. Enterprise Clients: How to Issue a Refund

Enterprise Clients: How to Issue a Refund

Partnership and Enterprise clients are able to issue full or partial refunds from their admin dashboard. If this feature is enabled on your account, follow the steps below:

  1. On the left navigation bar, click Reports
  • You will be shown the payments report on the Payments tab by default.
  1. Search for the exact payment in the reporting list (you may need to adjust the time frame and refresh)


  1. Click the gear icon on the same row of the payment you wish to refund

Note: This feature must be enabled for you to continue.

  1. Select View/edit in the dropdown menu
  2. Click Issue a Refund to access refund options


If you are an Enterprise client and this option is not yet activated on your account, please contact to request that it be added. Many groups are eligible for this feature, and at your request we can provide you with more details!