| MP Refund Policy - We're Here To Help
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MemberPlanet is able to offer complete refunds within 90 days of the original payment if your group account has sufficient funds to do so. Make sure the balance of your group account is larger than the amount you hope to refund before attempting to issue a refund. If the balance is insufficient you will be directed to Customer Support.
Credit Card Refunds are date-stamped on the platform at the time that they are issued by the Group Administrator. They will immediately be flagged in the payments collected report and in the refund tab. Those funds are immediately deducted from the group account, however, they can take 3-5 days to be refunded back to the user.
E-Checks Refunds can be processed within 90 days of the original payment. However, e-check refunds must be completed by MemberPlanet. Admins should contact support@memberplanet to schedule a refund.
Disputed Payments are date stamped on the platform when MemberPlanet receives notification of the dispute. Disputed payments will appear as flagged in the payments collected report and in the refund tab. A refund will be issued in the standard time frame (3-5 days), however, a $20.00 return/disputed fee with be added to the total amount deducted from the group account, and will and appear in the refund tab. The Group Admin will be notified by e-mail of the dispute before the $20 charge is applied to the group account.
*The disputed charge fee covers the costs incurred by MemberPlanet in the event of a disputed charge. Avoid disputed charges by notifying members that their payment may be listed under 'MemberPlanet' on their bank statements.
90 Day Policy- Refunds will not be processed after 90 days in the system.