Occasionally your group members’ payments may be rejected due to insufficient funds, a disputed payment claim, or other banking issues. When this happens, the credit card company issues a $20 fee which is passed on to the group account. Your group can either absorb this cost, or charge it to the user who incurred it.
If you choose to absorb this cost then no further action is required.
If you’d like to pass this charge to the member who incurred the fee, we suggest you create a standard payment form to recollect the original payment amount that was rejected plus the $20 fee. You can keep this form on hand and easily distribute the form to members anytime this issue occurs again.
Follow these steps to set up a standard rejected payment form for your group:
Create your form
Add a standard $20 charge to reclaim the fee
You may want to collect the original disputed payment on this form as well. You can do this by adding an additional payment item.
Click Add another Payment Item
Customize additional Payment item
Email this form to members who have incurred this fee to the group along with information about their original charge and why they are being charged the additional fee. Feel free to use verbiage from this support doc.