Table Of Contents

Refunds and Returned Payments

  1. Enterprise Clients: How to Issue a Refund

Enterprise Clients: How to Issue a Refund

Partnership and Enterprise clients are able to issue full or partial refunds from their admin dashboard. If this feature is enabled on your account, follow the steps below:

  1. On the left navigation bar, click All Payments
  1. Select the member you're issuing a refund to


  1. On the payment details screen, click on Issue a Refund
  2. Add any refund notes
  3. Select the method of refund and click Submit


Note: This feature must be enabled for you to continue

If you are an Enterprise client and this option is not yet activated on your account, please contact to request that it be added.