Refunds and Returned Payments
Enterprise Clients: How to Issue a Refund
Partnership and Enterprise clients are able to issue full or partial refunds from their admin dashboard. If this feature is enabled on your account, follow the steps below:
- On the left navigation bar, click Reports
- A list of transactions within your group will be listed, which you can sort by date or filter using the Quick Filter menu at the top.
- Select the person you're issuing a refund to
- On the payment details screen, click Issue a Refund
- Add any refund notes
- Select the method of refund and click Submit
Note: This feature must be enabled for you to continue
If you are an Enterprise client and this option is not yet activated on your account, please contact firstname.lastname@example.org to request that it be added.