Table Of Contents

How to Add and Verify Your Bank Account

  1. Banking Verification for Deposit

Banking Verification for Deposit

The process to set up your account to collect funds is divided into two parts:

Adding a bank account

Identification document upload

Add a bank account

  1. Click Banks on the left navigation bar

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  1. Select the New Bank Account button at the top right of the page
  2. Enter in your account information in the following fields, which are all mandatory:
  • Nickname for account - great for when you have multiple accounts
  • Bank Name
  • Account Type - checking or savings
  • Name of Account Holder
  • Routing number
  • Account number

On a check, here's where you can find your routing and account numbers:

sample-account-routing.png

  • Address and telephone number of account holder - you will have the option to use your group address if it’s already saved in your Group Info.

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  1. Select How you will receive funds in the Transfer Method dropdown menu
  2. Select When you will receive funds with the Transfer Period dropdown menu

Note: You have the option to select whether this is the primary bank account into which funds should be transferred.

  1. Click Save

Identification document upload

A scanned copy of a government-issued ID is required to complete banking verification.

Examples of accepted photo identification: passport, driver’s license, state-issued ID, military ID.

Expiration date must be valid. The entire document must be visible in the copy uploaded, including full name, ID number, photo, and expiration date. The document must be uploaded in color; black-and-white scans will not be accepted. Document can be uploaded in .png, .jpg, or .pdf format.

Documents must meet all noted requirements in order to be accepted for verification. Provided documents that do not meet all noted requirements will be rejected and an updated/corrected one will need to be provided to complete the verification.

  1. Click Banks on the left navigation bar
  2. Click Get Started button for document upload

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  1. Select Upload an Image of Your Document to upload your identification documentation

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  1. Select Save and Close to complete the submission of your identification document

 

Sample of Identification Document:

sample-id.png

 

All funds collected will be held until your account has been verified.

Once your account has been confirmed, you will receive a deposit during the next transfer period, which (unless otherwise stated in your preferences) occurs on a weekly basis each Wednesday. Deposits are sent on Wednesdays but typically take 1 - 3 business days to reach your account. Most groups will receive their transfers on the Friday of each week. If there is a holiday on Monday, transfers will be delayed by 1 business day.

Please contact support if you have any questions.

Our secure fax number is (310) 988-2481.

 

Updating bank account information:

If your bank account has already been verified and an administrative user saves any change to the account information on memberplanet, this will void your verification status. This is a standard security measure in place to prevent fraudulent activity. Transfers will be paused until the account is reverified. To reverify your bank account, please send a request to our support team and include the following:

  • Your name
  • Your group’s name
  • Nickname for account that needs to be reverified

A team member will reach out to you with information on next steps to have your account reverified. If changes were made to the bank information, such as account number or routing number, you will need to provide updated documents to complete the verification.